ATM Etiquette

Virtually all of us use them, but are we considerate to other users? What makes us feel uncomfortable or angry when we're using one? In short, do we know the ATM etiquette?

• ATMs can provide a whole range of different services and if you want to carry out a lot of different transactions please try to choose a time that's not too busy.
• If there's only one machine and there's a long queue behind you, carry out your urgent transactions, but consider leaving any non-urgent ones until later.
• DO give others using the ATM space to use the machine in private. Try not to stand any closer than about 2m from them. Some ATMs have a "personal space" box on the pavement.
• DO form an orderly queue to use the machine if someone else is already using it (one person deep / single file please).
• DO have your card ready when you approach the ATM.
• DON'T hog the ATM, but don't rush your transaction either. Make sure you take your cash and receipt and discreetly put your money in your purse, wallet or pocket before moving away.
• DON'T offer to help the person in front of you to use the machine - they might feel intimidated (also beware of strangers who try to "help" you, particularly if they're standing close to you).
• DON'T distract people who are using the ATM. (Also beware of anyone trying to distract you while you are using it).
• DON'T stand in front of the cash machine if you're not actually using it.
• If there seems to be anything unusual or suspicious about the machine, don't use it but please report it to the bank straight away.